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happier guests, higher revenue and increased efficiencies

Today, customer experience is the new service and the way how people interact, order and pay has changed remarkably within the last years. Digital transformation in the hospitality sector demands new concepts and tools that give staff everything they need to be more efficient and to connect with guests in real-time to deliver the best possible service. The result is an experience that becomes more personalised and human for brands, guests and servers.

The Digital Ordering Table Built for Real-time Dining

Enhance your operations with our all-in-one ordering, advertising, loyalty and payment system. Show what you want to show at anytime so your guests can browse, order and pay whenever they want.

  • Manage consumer experiences
  • Built-in PIN Pad for seamless payments 
  • Built-in wireless charging

A Holistic Approach to Digital Transformation

Now you have the power to serve the digital consumer hyper-personalised experiences through next generation self-service tools. Enlighton is a customer experience suite that offers a holistic approach to digital transformation, with a robust middleware that connects your POS to digital tables, kiosks and digital signage. Import your products and take full control over their appearance in our ready to deploy ordering apps. One hub. Simple hardware installations. Unforgettable dining experiences.

Operational benefits of the Enlighton platform for Hospitality

Seamless operations

We’ve created an ecosystem of apps that work perfectly together. The table is in direct communication with our employee apps to make sure operations are smooth as butter. In addition, our Server App works alongside your POS and can be used to take orders from regular tables keeping operations at a high level of operating leverage.

Eliminate Errors

An ordering experience where what you order is what you get, every time. This is the idea behind the restaurant of the future. And this idea is made possible by giving your guests more control and freedom as they dine. Staff receive order specifications directly from the guests.

Optimise Staff Efficiency

Free up time for staff to focus on other initiatives that are imperative to provide a great customer experience. Servers are no longer forced to hover around guests or double guess when to take orders or payments. Embrace the shift from food service to customer service as your staff are able to provide effortless guest satisfaction.

Up-selling and cross promotions made simple

The interactive menu and ordering flow make it easy for guests to add-on products, explore them in detail and receive contextually relevant offers while they dine.

While guests browse your menu, meals and drinks are auto-suggested according to their food pairing compatibility. This drives informed decision making, higher guest satisfaction and higher sales.

Pay at Table

When it’s time to leave, guests are able to divide the check, tip and pay on the table all without having to wait for the server. We give guests the freedom to pay contactless with a card, phone or watch and they can also request to pay in cash. The solution drives higher sales volumes and a better guest experience by removing dead times.

Gather More Feedback

Capture invaluable insights from your guests that are transformative for your business. Now it’s easier and faster than ever to gather customer sentiment – on the spot in just a few taps. Plus, guests using digital ordering tables are more likely to leave feedback and you’ll capture insights from everyone at the table.

The customer experience is everything

Greater control and a menu tailored to their tastes

Guests enjoy the simplicity and convenience of creating their own entrees and adding and removing products from their cart on the interactive menu. Let guests view nutritional information about your products and quickly reorder them to make ordering even more simple.

Games and entertainment

Guests turn ‘waiting time’ into delightful and interactive experiences with a large selection of games, trivia and entertainment. The digital ordering tables add more excitement to the dining experience with single and multi-player games and high definition media content.

Order, tip and pay

Allow guests to place orders and pay on their own time. Guests can simply swipe to join checks or split the bill in a variety of ways without feeling rushed. Set the default tip amount to result in higher tips for your staff through the fast tip slider.

The customer experience is everything

Greater control and a menu tailored to their tastes

Guests enjoy the simplicity and convenience of creating their own entrees and adding and removing products from their cart on the interactive menu. Let guests view nutritional information about your products and quickly reorder them to make ordering even more simple.

Games and entertainment

Guests turn ‘waiting time’ into delightful and interactive experiences with a large selection of games, trivia and entertainment. The digital ordering tables add more excitement to the dining experience with single and multi-player games and high definition media content.

Order, tip and pay

Allow guests to place orders and pay on their own time. Guests can simply swipe to join checks or split the bill in a variety of ways without feeling rushed. Set the default tip amount to result in higher tips for your staff through the fast tip slider.

Employee Apps

Enlighton is set to provide a holistic approach to digital transformation in hospitality, so we’ve created employee apps that deliver a truly unique solution.

Server app

Servers have a 360 overview of all activity in their section throughout the entire guest dining journey. The Server App notifies the server of every guest and back of the house action.

Functionality:

  • Allows servers to take orders
  • Hardware agnostic
  • Assign staff from our backend
  • Can be connected to an mPOS to accept credit cards directly
  • Servers are notified when guests require their attention and when orders are done

Workstation Display App

Our Workstation App brings greater visibility and control to every order – back of the house staff view, bump and complete orders and every action is synced with the Server App and Digital Table to optimise order fulfilment.

Functionality:

  • Guests fire their orders to the kitchen and bar 
  • Staff mark orders as done
  • Servers are notified to serve items to the guest
  • Hardware agnostic
  • Can be connected to an mPOS to accept credit cards directly

Welcome brands to the table

Digital Ordering Tables draw in audiences in any environment and present advertisers a new way to stand out in the crowd through product sampling, branded games and trivia. Ultra high definition resolution combined with immersive interactivity creates the most engaging advertising medium in hospitality that your audience engages with. 

Your brand new revenue channels

Advertise at any step of the user journey

Deliver relevant and personalised content to the right guest at the right time. Trigger offers for cocktails when guests are browsing the drinks menu, or introduce advertising at the point of purchase for any products on the menu.

Interactive brand experiences

Take advantage of the powerful and immersive environment of multi-touch by inviting your customers to interact with your brand through games, trivia, commercials and interactive stories.

360 Degree Campaigns

Carry on digital and traditional advertising campaigns with on-table activations. This enables highly targeted ads with real measurable results. Perfect for product sampling campaigns.  

Custom development

Our ordering app is powerful and flexible; it enables us to layer bespoke developed experiences that include the products you already sell. The object recognition and NFC capabilities of the table enable innovative advertising experiences.

Powerful Analytics

Enlighton for Hospitality is built as a platform for you to access a tremendous amount of information in real-time. Our analytics go beyond numbers of sales and into staff and guest behavior to give you data previously unattainable.

About Guests

Learn how your customers are interacting with your menu. Get detailed reports on the individual tables in your venue to learn the total number of guests, duration of each dining session and which products were purchased over any time period.

About Staff

See how your staff are performing, how long it takes them to prepare orders at certain periods of the day and where you need to make adjustments to gain more control over your labour costs.

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